E-commerce Platform – Reducing Fraud and Improving Customer Confidence
One of our long-time clients, an e-commerce platform selling high-value items, faced a persistent issue with fraudulent chargebacks and disputes from buyers who received products that didn’t meet expectations. After integrating Zeroscrow’s escrow service and Escrow Inspections, the company saw an immediate improvement in customer satisfaction and trust. Buyers now felt confident knowing that their funds would only be released once the product met the agreed specifications.
Escrow Inspections were crucial in this case, as they ensured that the items were properly inspected and verified before reaching the buyer. This process eliminated disputes related to misrepresented items and helped the company reduce its chargeback rate by over 60% in just six months.